Cookie Policy
Cara Jewellers (“we,” “us,” “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and protect your data when you interact with our website (www.cara.ae). By using our website, you agree to the terms of this policy. We encourage you to review this Privacy Policy periodically for updates
1. Introduction
We collect various types of personal and non-personal information to improve our services and ensure a seamless shopping experience.
- Information You Provide Directly:
- Personal Details: Name, email address, phone number, mailing address, and demographic details.
- Payment Information: Credit/debit card details, billing address, and transaction history (processed securely by third-party payment providers).
- Account Data: If you create an account, we collect login credentials and order preferences.
- Communication Records: Any emails, chats, or messages exchanged with our customer support team.
- Feedback & Reviews: Product reviews, testimonials, and survey responses.
- Information Collected Automatically:
- Device & Technical Data: IP address, browser type, operating system, and device identifiers.
- Browsing Behavior: Pages viewed, time spent on the website, referring pages, and products clicked.
- Cookies & Tracking Technologies: We use cookies, tracking pixels, and similar technologies to enhance your browsing experience and analyze site traffic.
- Information from Third Parties:
- Social media & External Platforms: If you engage with us on social media or use third-party sign-in options, we may receive publicly available profile data.
- Marketing Partners & Analytics Providers: Data collected for targeted advertising and user experience improvement.
2. How We Use Your Information
Your personal data is used to provide a seamless shopping experience, enhance our services, and ensure compliance with legal requirements.
- Order Processing & Fulfillment: To complete transactions, deliver products, and provide customer support.
- Personalized Shopping Experience: To recommend products based on your browsing history and preferences.
- Marketing & Promotions: To send promotional emails, newsletters, and exclusive offers (with your consent).
- Security & Fraud Prevention: To detect and prevent fraudulent activities and unauthorized transactions.
- Legal & Compliance: To meet legal obligations, respond to government requests, and protect our business interests.
3. Sharing of Information
We do not sell or rent your personal data. However, we may share your information under the following circumstances:
- Service Providers: Third-party partners (e.g., payment processors, shipping providers, analytics tools, and marketing platforms like Google Ads and Facebook Ads) that help us operate our business.
- Advertising Partners: To display personalized ads based on your browsing behavior.
- Legal & Security Compliance: If required by law, court orders, or government authorities.
- Business Transfers: In case of a merger, acquisition, or asset sale, your data may be transferred to the new entity.
4. Data Retention & Your Rights
- Data Retention
- We retain your data as long as necessary for business operations, legal compliance, and fraud prevention.
- You can request data deletion, and we will comply within 30 days unless retention is legally required.
- Your Rights & Choices
- Access & Correction: You can access, update, or correct your personal information at any time.
- Data Deletion: You may request deletion of your personal data, subject to legal obligations.
- Marketing Preferences: You can opt out of marketing emails by clicking the unsubscribe link or contacting us.
- Cookies & Tracking: You can manage cookie settings through your browser.
5. Security Measures
We implement robust security protocols to protect your data from unauthorized access, loss, or misuse.
- SSL Encryption: Secure transmission of sensitive data.
- Access Control: Restricted access to authorized personnel only.
- Regular Audits: Security assessments to identify and mitigate risks.
6. Children’s Privacy
- Our website is not intended for children under 16.
- We do not knowingly collect personal information from minors.
7. Cookies & Tracking Technologies
- We use cookies to enhance your browsing experience, analyze site performance, and serve targeted advertisements.
- You can control cookie settings via your browser or opt out of targeted ads through Google Ads Settings.
We may update this Privacy Policy periodically. Please review this page for the latest information on our data practices.