Returns and Exchange Policy
At Cara Jewellers, we strive to provide a seamless and satisfactory shopping experience. Our returns and exchanges are subject to the following terms and conditions:
General Exchange Policy
- You can exchange or upgrade the Jewellery item purchased within 30 days of the original purchase date. To process the exchange, you must present the Original Purchase Invoice and pay any differential amount, if applicable.
- Gold Jewellery: Can be exchanged for gold Jewellery, diamond Jewellery, or a gift voucher of equal value to the invoiced amount.
- Diamond Jewellery: Can only be exchanged for diamond Jewellery or a gift voucher of equal value to the invoiced amount.
Exclusions to Exchange Policy
- Damaged/Soiled Jewellery: Jewellery that is damaged or soiled will not be accepted for exchange.
- Customized Jewellery: Customized Jewellery or Jewellery without the Original Purchase Invoice may not be eligible for exchange.
- Used Jewellery: Used Jewellery can be exchanged subject to quality confirmation by Cara Jewellers. The exchange value will be determined based on the evaluation of the item and the prevailing market value, minus the deduction of manufacturing costs.
Risk and Ownership
- The risk of loss or damage to the Jewellery/diamond passes to the customer upon delivery.
- Ownership of all goods remains with Cara Jewellers until full payment has been received.
- The customer is responsible for the safe custody and insurance of Jewellery in their possession.
Quality Certificate
- The quality certificate provided is based on the internal quality appraisal by Cara Jewellers.
Exchange Policy Based on Purchase Date - After 30 Days and Within 1 Year of Purchase
- Gold Jewellery: Can be exchanged for gold Jewellery, diamond Jewellery, or a gift voucher. The exchange value will be calculated based on the current price of gold, after deducting manufacturing costs and stone weight.
- Diamond Jewellery: Can be upgraded to new diamond Jewellery, with a deduction for remodeling costs, and cannot exceed 25% of the invoiced amount. The value of the new Jewellery selected must exceed the value of the old Jewellery.
Exchange Policy Based on Purchase Date - After 1 Year of Purchase
- Gold Jewellery: Can be exchanged for gold Jewellery, diamond Jewellery, or a gift voucher. The exchange value will be calculated based on the current price of gold, minus 1%, and after deduction of manufacturing costs and stone weight.
- Diamond Jewellery: Can be upgraded to new diamond Jewellery, valued according to the market value of the material content. The value of the new Jewellery must exceed the amount offered for the old Jewellery.
Important Conditions
- Jewellery for exchange within 30 days must be in original purchase condition with no evidence of usage.
- Jewellery can only be exchanged once within the 30-day period from the original purchase date.
- Exchange or upgrade of Jewellery is only permitted with the original Cara purchase invoice or proof of purchase.
- Verification and valuation of Jewellery for exchange, upgrade, or refund may take up to 4 weeks.
- Gold Jewellery can be exchanged for either gold Jewellery or diamond Jewellery.
- Diamond Jewellery can only be upgraded to diamond Jewellery.
- A refund is applicable within 7 Business days if a manufacturing defect is evident and cannot be repaired or replaced.
- Any charges incurred by Cara Jewellers in the transaction, including credit card fees, will be deducted from the approved refund amount.
Note: This policy is only applicable to Cara Jewellers products with the Original Invoice or Proof of Purchase. Conditions apply to all exchanges and returns.